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Customer Service 0116 454 1002
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Household Waste Collection

Did you know that 70% of your wheelie bin waste is not sent to landfill?
To find out more visit ‘Recycling Centre at Bursom’.

To order a new or replacement wheelie bin please call 0116 2451002 or alternatively click here.

The following items cannot be recycled in your orange recycling bags. So must go into your black wheeled bin.

  • Food waste
  • Nappies
  • Broken glass
  • Polystyrene
  • Garden waste (For information on the new garden waste service click here)
  • Other general waste

Please ensure your wheelie bin is presented at the edge of your property before 7am on your collection day. The lid must be closed and there must not be any extra bags of waste.

Missed Bins 
If your wheelie bin is not emptied on the scheduled day, please contact us. After receipt of the complaint, we will endeavour to arrange collection by the end of the next working day.

For more information on household collections, click here.

Assisted Collections

Householders that are elderly and/or disabled and cannot present their wheelie bin or orange recycling bags at the edge of the property can request assistance. In such cases the collection of household waste and recyclables can be made from an agreed point, for example from the side gate, with bins being returned once emptied.

To request an assisted collection please contact us.

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“Coronavirus (COVID-19)

For the latest information to changes to our services due to coronavirus visit the Council website”.

Important: The Salvation Army have closed during lockdown, please don't use the Salvation Army Textiles Banks across the city until further notice. Please be aware that leaving textiles on or around the banks is classed as fly tipping and can result in prosecution. We are sorry for any inconvenience this may cause. 

Recycling Bank Type in your post code to find your nearest recycling bank.
Service Day To find out when we are serving your street type in your post code.