Other Languages

Customer Service 0116 454 1002
Delivering more


Privacy Statement

Biffa is committed to protecting your privacy. This Privacy Statement explains how we collect and use your personal data and which rights and options you have in this respect. Please also refer to our Cookie Policy which explains the use of cookies and other web tracking devices via our websites.

1. Who is responsible for your personal data?

Biffa is responsible for your personal data. “Biffa” or “the Biffa group of companies” comprises Biffa plc and its respective subsidiary companies from time to time including, but not limited to, Biffa Waste Services Ltd, Biffa Municipal Ltd, Biffa Environmental Municipal Services Ltd, Biffa Polymers Ltd, Biffa Leicester Ltd, Biffa West Sussex Ltd, O’Brien Waste Recycling Solutions Ltd, Amber Engineering Ltd and Cressex Insurance Services Ltd. The expression “Biffa Entity” means any one of these companies. In circumstances where a Biffa Entity is providing services to you your data will be controlled by the Biffa Entity that is providing those services.

2. Which personal data do we collect?

The personal data we collect may include:

3. How do we collect your personal data?

In some circumstances, we collect personal data about you from a third party source. For example, we may collect personal data from your business, other organisations with whom you have dealings, government agencies, a credit reporting agency, an information or service provider or from a publicly available record.

4. Are you required to provide personal data?

As a general principle, you will provide us with your personal data entirely voluntarily; there are generally no detrimental effects for you if you choose not to consent or to provide personal data. However, there are circumstances in which Biffa cannot take action without certain of your personal data, for example because this personal data is required to provide you with services, process your requests or deal with queries or complaints connected with our services or provide you with access to web portals or newsletters. In these cases, it will unfortunately not be possible for us to provide you with what you request without the relevant personal data and we will notify you accordingly.

5. For which purposes will we use your personal data?

We may use your personal data for the following purposes (“Permitted Purposes”):

Where you have expressly given us your consent, we may process your personal data also for the following purposes:

With regard to marketing-related communication, we will – where legally required – only provide you with such information after you have opted in and provide you the opportunity to opt out anytime if you do not want to receive further marketing-related communication from us. We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above.

6. What is the legal basis that permits us to use your personal data?

Depending on which of the above Permitted Purposes we use your personal data for, we may process your personal data on one or more of the following legal grounds:

In addition, the processing may be based on your consent where you have expressly given that to us.

7. With whom will we share your personal data?

We may share your personal data in the following circumstances:

Otherwise, we will only disclose your personal data when you direct us or give us permission, when we are required by applicable law or regulations or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.

8. Personal data about other people which you provide to us

If you provide personal data to us about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Statement. In particular, you must ensure the individual concerned is aware of the various matters detailed in this Privacy Statement, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our personal data disclosure practices (including disclosure to overseas recipients), the individual’s right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided (such as our inability to provide services).

9. Keeping personal data about you secure

We will take appropriate technical and organisational measures to keep your personal data confidential and secure in accordance with our internal procedures covering the storage, disclosure of and access to personal data. Personal data may be kept on our personal data technology systems, those of our contractors or in paper files.

10. Transferring your personal data abroad

Biffa provide services to its customers exclusively in the United Kingdom. However we may transfer your personal data abroad if required for the Permitted Purposes as described above. This may include countries which do not provide the same level of protection as the laws within the European Economic Area. We will ensure that any such international transfers are made subject to appropriate or suitable safeguards as required by the General Data Protection Regulation (EU) 2016/679. This includes entering into the EU Standard Contractual Clauses which are available here. You may contact us anytime using the contact details below if you would like further information on such safeguards.

When doing so we will comply with applicable data protection requirements and take appropriate safeguards to ensure the security and integrity of your personal data.

11. Updating personal data about you

If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to SAR@biffa.co.uk

We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete Personal Data that you provide to us.

12. For how long do we keep your personal data?

Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data. We will, in particular, retain your personal data where required for Biffa to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled.

13. Your rights

Subject to certain legal conditions, you have the right to request a copy of the personal data about you which we hold, to have any inaccurate personal data corrected and to object to or restrict our using your personal data. You may also make a complaint if you have a concern about our handling of your personal data.
If you wish to do any of the above please send an email to SAR@biffa.co.uk . We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data. We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your data, and for any additional copies of the personal data you request from us.

14. Review of this Statement

This Privacy Statement was last updated in May 2018. We reserve the right to update and change this Privacy Statement from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. In case of any such changes, we will post the changed Privacy Statement on our website or publish it otherwise. The changes will take effect as soon as they are posted on this website.

15. How to get in touch with Biffa

If you would like to contact us with any queries or comments regarding this Privacy Statement please send an email to GDPR@biffa.co.uk or send a letter to The Company Secretary, Biffa plc, Coronation Road, Cressex, High Wycombe, Buckinghamshire HP12 3TZ

16. Cookies

You can view our Cookie Policy at www.biffa.co.uk/cookie-policy


17. Data Protection Policy

You can view our Data Protection Policy here

« »
Christmas and New Year refuse and recycling changes

Click here for more information

Recycling Bank Type in your post code to find your nearest recycling bank.
Service Day To find out when we are serving your street type in your post code.