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Customer Service 0116 454 1002
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Did you know that 70% of your wheelie bin waste is not sent to landfill?
To find out more visit ‘Recycling Centre at Bursom’.
To order a new or replacement wheelie bin please call 0116 4541002 or alternatively click here.
The following items cannot be recycled in your orange recycling bags. So must go into your black wheeled bin.
Please ensure your wheelie bin is presented at the edge of your property before 7am on your collection day. The lid must be closed and there must not be any extra bags of waste.
Missed Bins
If your wheelie bin is not emptied on the scheduled day, please contact us. After receipt of the complaint, we will endeavour to arrange collection by the end of the next working day.
Assisted Collections
Householders that are elderly and/or disabled and cannot present their wheelie bin or orange recycling bags at the edge of the property can request assistance. In such cases the collection of household waste and recyclables can be made from an agreed point, for example from the side gate, with bins being returned once emptied.
To request an assisted collection please contact us.